Refund policy
90-Day Money-Back Guarantee
We want you to feel confident when shopping with us. That’s why we offer a 90-Day Money-Back Guarantee on eligible purchases.
If you’re not satisfied with your purchase for any reason, you may request a refund within 90 days of the original purchase date.
How Our 90-Day Guarantee Works
- You have 90 calendar days from the date of purchase to request a refund.
- We do not accept returns and you are not required to ship the product back to us.
- To request a refund, please contact our customer support team with your order number and the reason for your request.
- Once your request is reviewed and approved, we will issue a refund to your original payment method.
- Refunds may take several business days to appear on your account, depending on your bank or payment provider.
Important Information
This guarantee applies only to purchases made directly through our store and does not cover purchases made through unauthorized third-party sellers.
The 90-day period begins on the date your order was placed. Requests submitted after the 90-day period may not be eligible for a refund.
We reserve the right to refuse or limit refunds in cases of suspected fraud, abuse of the refund policy, or repeated refund requests that appear to be made in bad faith.
By placing an order with us, you acknowledge and agree to the terms of this 90-Day Money-Back Guarantee.
If you have any questions about your refund or eligibility, please contact our customer support team.
To start a return, you can contact us at info@thehushcradle.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.